Skip to content
Labor Day Sale! $200 OFF CNC Kits + 10% OFF everything else
Labor Day Sale!

Warranty and Returns

about image

 

One Year Limited Warranty Period

Maker Made guarantees all supplied parts and components are free of defects for 1 (one) year after the delivery date. If any parts are missing or defective, please contact MakerMade within the 1 (one) year warranty period by submitting a ticket. After 1 (one) year, no warranty is expressed, given or extended nor can any replacement be offered. 

 

If you submit a valid claim under this Limited Warranty, MakerMade at its sole discretion will (1) provide you with detailed instructions and new or refurbished parts to repair the product; or (2) authorize your return of the product for (i) repair with new or refurbished parts, or (ii) replacement with a new or refurbished product that is equivalent to the product to be replaced.

 

You must obtain prior authorization for your warranty claim before shipping any product to MakerMade, provide (upon request) a copy of the email confirmation received upon purchase of the product, provide (upon request) proof of receipt, and satisfy all other terms and restrictions set forth in this Limited Warranty. To initiate a warranty claim, please submit a ticket to talk to a MakerMade support representative.

 

Technical Assembly

The assembly, setup, and a basic understanding of the machine’s parameters requires technical knowledge, mechanical proficiency, and operating experience. We cannot guarantee a customer’s ability to assemble, setup or use our product(s). Since the quality of any products or projects created using a MakerMade product is dependent upon its proper setup and basic understanding its operating parameters, MakerMade does not guarantee the quality of the projects created.

Warranty Limitations

This warranty does not include:

  • Router bits
  • Dissatisfaction due to buyer's remorse
  • IN NO EVENT SHALL MAKERMADE BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE MAKERMADE'S PRODUCTS, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF MAKERMADE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

Returns

If you are dissatisfied with your order for any reason, we offer a 30-day money-back guarantee on products delivered to a United States address, minus a 3% payment processing fee.

Payment processing fees can not be refunded (not to exceed 3% of purchase price). We also accept returns on unopened and unused accessories within 30 days.

A return may only be requested during the first 30 days after the delivery date of your product(s). We will be unable to honor requests for returns after the 30 day period has expired. All international orders are final.

 

Return Merchandise Authorization Form

Submit a Ticket

Cart