Skip to content
Get 30% Off Your Entire Order! Applied at checkout
Get 30% Off Your Entire Order! Applied at checkout

Frequently Asked Questions

about image

Don't see your question here? View our full Knowledgebase

General Questions
What is MakerMade's return policy? + -

We offer a 30-day money-back guarantee on domestic orders, minus a 20% non-refundable restocking and payment processing fee. You can visit our knowledge base to view the full terms of our return policy

What is MakerMade's warranty? + -

MakerMade guarantees all supplied parts and components are free of defects for 1 (one) year after delivery. If any parts are missing or defective, please contact MakerMade within the 1 (one) year warranty period by submitting a ticket. You can view the full terms of our warranty in our knowledge base.

When Will My Order Ship? + -

For our CNC kits and 3D Printers, we strive to process and ship orders within 1-2 weeks. Accessories typically ship within 3 business days when in stock.

US orders, typically deliver in 2-3 business days from shipment.

Orders to Canada typically deliver in 5-7 business days from shipment.

All other international orders of kits, typically arrive in 7-10 business days from shipment, depending on how long it takes to clear customs. International orders of parts typically have a several week shipping window. Please contact us by submitting a ticket, if a faster shipping time is required.

Do you ship internationally? + -

Our CNC machines ship worldwide! Import taxes, customs duties, and VAT may be applied by your country, and will be your responsibility to pay.

We are unable to offer returns on items shipped internationally.

Currently, our 3D Printers only ship within North America.

MakerMade routers will ship internationally.

The third-party items available on our website only ship within the US.

CNC Questions
What is a CNC? + -

A CNC (computer numerical control) machine is a motorized maneuverable tool and often a  platform, which are both controlled by a computer, according to specific input instructions.

Instructions are delivered to the CNC machine in the form of a sequential set of machine control instructions (G-code), then executed. Often, the program is generated by computer-aided design (CAD) software or computer-aided manufacturing (CAM) software. In the case of 3D printers, the part to be printed is "sliced" before the instructions (or the program) are generated.

What's the difference between the Maslow and the M2? + -

You can view a helpful guide to all of our machines and their differences here.

3D Printer Questions
What is a 3D Printer? + -

A 3D printer is essentially a robot glue gun. It extrudes molten plastic through a tiny nozzle that moves precisely under computer control. It heats the material and prints completed pieces one layer at a time.

How easy is it to set up the 3D Printer? + -

The 300x is simple mounting of some screws, and plugging in a few cables. It can be done in a half hour or less. You can find a step-by-step guide and additional set-up information on our 3DP Resources Page.

How user-friendly are the 3D printers? + -

Our 3D printers are very user friendly! Our 300x was made with both newbies and seasoned users in mind. The 300x can be set up and begin printing in under an hour. It includes intuitive user modes from beginner to expert. It’s made for users who want extra guidance, are using the machine for education, or are in total control of the firmware.

What software to I need to use my CNC or 3D Printer? + -

All of our kits come with the open source Makerverse software. Makerverse is our control platform you can use to upload your design files, and manage your cuts.

What is Makerverse? + -

Makerverse is an open-source software for controlling automated manufacturing tools such as CNC machines and 3D printers.  It was built by the Maker Made team for use with both our own tools, as well as those made by other brands, and is intended to offer an accessible entry point to new CNC users.

What program do you recommened for CAD? + -

If you are designing your own files, we recommend Easel, which is free to download.