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Frequently Asked Questions

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General Questions
What is MakerMade's return policy? + -

We offer a 30-day money-back guarantee on the product purchase price minus a $20 restocking fee  and credit card transaction fees (not to exceed 3% of purchase price) for CNC kits and 3D Printers. You can visit our knowledge base to view the full terms of our return policy

What is MakerMade's warranty? + -

Maker Made guarantees all supplied parts and components are free of defects for 1 (one) year after the delivery date. If any parts are missing or defective, please contact Maker Made within the 1 (one) year warranty period by submitting a ticket. You can view the full terms of our warranty in our knowledge base.

When Will My Order Ship? + -

For our CNC kits and 3D Printers, we strive to process and ship orders within 1-2 weeks. Accessories typically ship within 3 business days when in stock.

US orders, typically deliver in 2-3 business days from shipment.

Orders to Canada typically deliver in 5-7 business days from shipment.

All other international orders typically arrive in 7-10 business days from shipment, depending on how long it takes to clear customs.

Do you ship internationally? + -

Our CNC machines ship worldwide! Import taxes, customs duties and VAT may be applied by your country and will be your responsibility to pay.

Currently, our 3D Printers only ship within the United States.

CNC Questions
What is a CNC? + -

A CNC (computer numerical control) machine is a motorized maneuverable tool and often a  platform, which are both controlled by a computer, according to specific input instructions.

Instructions are delivered to the CNC machine in the form of a sequential program of machine control instructions (G-code), then executed. Often, the program is generated by computer-aided design (CAD) software or computer-aided manufacturing (CAM) software. In the case of 3D printers, the part to be printed is "sliced" before the instructions (or the program) are generated.

What's the difference between the Maslow and the M2? + -

You can view a helpful guide to all of our machines and their differences here.

3D Printer Questions
What is a 3D Printer? + -

A 3D printer is essentially a robot glue gun. It extrudes molten plastic through a tiny nozzle that moves precisely under computer control. It heats the material and prints completed pieces one layer at a time.

How easy is it to set up the 3D Printer? + -

The 300x is simple mounting of some screws and plugging in a few cables. It can be done in a half hour or less. You can find a step-by-step guide and additional set-up information on our 3DP Resources Page.

How user-friendly are the 3D printers? + -

Very! Our 300x was made with both newbies and seasoned users in mind. The 300x can be set up and printing in under an hour and includes intuitive user modes from beginner to expert. It’s made for users that just want extra guidance, are using the machine for education, or need total control of the firmware.

What software to I need to use my CNC or 3D Printer? + -

All of our kits come with the open source Makerverse software, which is our control platform that you can use to upload your design files and manage your cuts.

What is Makerverse? + -

Makerverse is an open-source software for controlling automated manufacturing tools such as CNC machines and 3D printers.  It was built by the Maker Made team for use with both our own tools, as well as those made by other brands, and is intended to offer an accessible entry point to new CNC users.

What program do you recommened for CAD? + -

If you are designing your own files, we recommend Easel, which is free to download.