What is MakerMade's return policy?
We offer a 30-day money-back guarantee on domestic orders, minus a 20% non-refundable restocking and payment processing fee. You can visit our knowledge base to view the full terms of our return policy.
What is MakerMade's warranty?
MakerMade guarantees all supplied parts and components are free of defects for 1 (one) year after delivery. If any parts are missing or defective, please contact MakerMade within the 1 (one) year warranty period by submitting a ticket. You can view the full terms of our warranty in our knowledge base.
When Will My Order Ship?
For our CNC kits and 3D Printers, we strive to process and ship orders within 1-2 weeks. Accessories typically ship within 3 business days when in stock.
US orders, typically deliver in 2-3 business days from shipment.
Orders to Canada typically deliver in 5-7 business days from shipment.
All other international orders of kits, typically arrive in 7-10 business days from shipment, depending on how long it takes to clear customs. International orders of parts typically have a several week shipping window. Please contact us by submitting a ticket, if a faster shipping time is required.
Do you ship internationally?
Our CNC machines ship worldwide! Import taxes, customs duties, and VAT may be applied by your country, and will be your responsibility to pay.
We are unable to offer returns on items shipped internationally.
Currently, our 3D Printers only ship within North America.
MakerMade routers will ship internationally.
The third-party items available on our website only ship within the US.