Frequently Asked Questions

General Questions

Our CNC kits ship world-wide. Our 3D Printers currently only ship within the United States.

For our CNC kits, our standard shipping fees apply world-wide. For countries outside of the United States, import or duty fees may be applied by your country.

Unfortunately, each country has it’s own standards for customs/import fees and we’re unable to keep track of them all. Typically you can get an estimate based on the cost of the item you are purchasing.

1 Year part replacement

Cancellations or refunds requested after 24 hours will be subject to a $15.00 transaction fee. Customers can return any un-used Maker Made CNC machine, 3D Printer or individually purchased component within 10 business days of delivery, excluding federal holidays, subject to the transaction fee described above. Upon receipt of customer cancellation, customer will receive a refund as soon as reasonably possible. Customer is responsible for any fee and or postage associated with return shipping.

Please email info@makermadecnc.com with your order number

You are able to login to your account and select view order status from the account page.

Yes, all transactions are made in USD.

We do not currently have a showroom.

Absolutely! You can sign up for our newsletter here.

Yes! Please just email your order number and request to info@makermadecnc.com

CNC Questions

Our CNC’s can cut sheet goods such as: hardwoods
, plywood
, MDF
, laminate
, hard plastics (acrylic, nylon, uPVC, hard PVC)
, and soft plastics (polycarbonate, polyethylene, soft PVC)
. Some users have been able to cut thin sheet aluminum using proper feed rate and bit selection.

The Maslow is an open source project, and hasn’t been officially tested. Some pretty serious users have run their own tests, and MakerMade may do that in the future, but for now there are no hard and fast numbers. The goal is 5mm accuracy, but many users have shaved it down to 1mm.

1 Year part replacement

The range of the z-axis is dependent on the router you’re using and the router bit.

The original Maslow kits require a rigid router with z-axis plunge such as the Rigid R22002. The M2 kits use a smaller palm router such as the DeWalt 611.

We don’t have any recommended computer specs put together, but the Ground Control software runs on Mac, Windows and Linux. There is a great thread on the forum with other users thoughts and opinions that is helpful! 

Max feed is 45 ipm, but recommended would be closer to 20-30

We’ve got a few different kits to meet your making desires and needs. You can see a great overview of our kit options and what’s included in each here.

In addition to the kit, you’ll need a router and 2 bricks. You will also need the materials to build your frame which vary between the classic Maslow and the M2

The CNC software used for all of our CNC’s require a G-Code file (.nc, .ngc, .gcode)

Assuming you own a computer and router end mills, nothing. If you need to purchase end mills, Maker Made has tested and approved end mills for our CNC kits.

The approximate weights are: Standard Bricks – 4.5 lbs. Jumbo Standard Bricks – 5.9 lbs.

Our kits are considered a DIY project. They take some assembly and set up before they are fully functioning. That being said, we’ve done all we can to make set up as seamless as possible. Our new, proprietary bracket system makes the frame set up as easy as possible. If you’d still like to build the classic wooden frame, we’ve created a detailed step-by-step set-up guide (available here). We also have a wonderful community of makers who are always willing to lend a helping hand.

For the bracketing system you’ll need a screwdriver or drill. For the wooden frame build, at minimum you’ll need a screwdriver, saw, pliers, and a C clamp. Having access to power tools like a drill and power saw definitely make the job easier, but aren’t required.

No, the router will need to be purchased separately. 

The Maslow team decided they no longer wished to produce the kits, so we have taken over production on their behalf.

We offer several kit options all of which are based on the Maslow. The Classic Kit is the original Maslow offering and is the bare bones option. Our Basic Bundle includes the original Maslow kit as well as the z-axis control motor. We also offer our own custom JumpStart kit which includes a pre-built slet to get you making faster.

Lastly, our M2 kit is inspired by the Maslow but includes all of our custom upgrades including an easy to use bracketing system to replace the frame, upgraded z-axis control, upgraded software and the ability for future expansion to laser cutting.

All software to run the machine is either included or can be downloaded separately for free.

3D Printer Questions

1 Year part replacement

The Maker300 allows for a build volume of 300x300x400mm

Our printer is totally open-source software. If you are looking for a free software we recommend Cura.

We have our own platform called Maker Market where makers provide their very own project files. Other platforms include things like Thingiverse.

We do not currently sell filament, but it can easily be sourced through many online shops and even on Amazon.com. You’ll want 1.75mm filament size.

PLA, PLA+, PETG, Wood, Carbon Fiber, Nylon, TPU, ABS**

**** Printer is compatible with ABS filament, but bed temperatures needed for printing ABS can cause bed mat to lose magnetization.

Calibration is incredibly easy. We’ve got a step by step guide complete with the needed machine settings. 

You can use the free Cura software to convert any design file to .gcode to be read by the 3D Printer.

You can use a simple USB Flash Drive plug-in connectivity (no-micro-USB required) and you can also use an SD card.

Our 3D Printers come with a small sample roll to get you started printing unless otherwise noted in the product listing.

Setup the Maker300 in minuites out of box- mount 6 screws and plug 10 cables and can be done in a half hour or less.

Very! All of the printers we offer were made with both newbies and seasoned users in mind. The M300 can be set up and printing in under an hour.