Frequently Asked Questions

General Questions

Our CNC kits ship world-wide. Our 3D Printers currently only ship within the United States.

For our CNC kits, our standard shipping fees apply world-wide. For countries outside of the United States, import or duty fees may be applied by your country.

Unfortunately, each country has it’s own standards for customs/import fees and we’re unable to keep track of them all. Typically you can get an estimate based on the cost of the item you are purchasing.

1 Year part replacement

Cancellations or refunds requested after 24 hours will be subject to a $15.00 transaction fee. Customers can return any un-used Maker Made CNC machine, 3D Printer or individually purchased component within 10 business days of delivery, excluding federal holidays, subject to the transaction fee described above. Upon receipt of customer cancellation, customer will receive a refund as soon as reasonably possible. Customer is responsible for any fee and or postage associated with return shipping.

Please email info@makermadecnc.com with your order number

You are able to login to your account and select view order status from the account page.

Yes, all transactions are made in USD.

We do not currently have a showroom.

Absolutely! You can sign up for our newsletter here.

Yes! Please just email your order number and request to info@makermadecnc.com

CNC Questions

Our CNC’s can cut sheet goods such as: hardwoods
, plywood
, MDF
, laminate
, hard plastics (acrylic, nylon, uPVC, hard PVC)
, and soft plastics (polycarbonate, polyethylene, soft PVC)
. Some users have been able to cut thin sheet aluminum using proper feed rate and bit selection.

The Maslow is an open source project, and hasn’t been officially tested. Some pretty serious users have run their own tests, and MakerMade may do that in the future, but for now there are no hard and fast numbers. The goal is 5mm accuracy, but many users have shaved it down to 1mm.

1 Year part replacement

The range of the z-axis is dependent on the router you’re using and the router bit.

The original Maslow kits require a rigid router with z-axis plunge such as the Rigid R22002. The M2 kits use a smaller palm router such as the DeWalt 611.

We don’t have any recommended computer specs put together, but the Ground Control software runs on Mac, Windows and Linux. There is a great thread on the forum with other users thoughts and opinions that is helpful! 

Max feed is 45 ipm, but recommended would be closer to 20-30

We’ve got a few different kits to meet your making desires and needs. You can see a great overview of our kit options and what’s included in each here.

In addition to the kit, you’ll need a router and 2 bricks. You will also need the materials to build your frame which vary between the classic Maslow and the M2

The CNC software used for all of our CNC’s require a G-Code file (.nc, .ngc, .gcode)

Assuming you own a computer and router end mills, nothing. If you need to purchase end mills, Maker Made has tested and approved end mills for our CNC kits.

The approximate weights are: Standard Bricks – 4.5 lbs. Jumbo Standard Bricks – 5.9 lbs.

Our kits are considered a DIY project. They take some assembly and set up before they are fully functioning. That being said, we’ve done all we can to make set up as seamless as possible. Our new, proprietary bracket system makes the frame set up as easy as possible. If you’d still like to build the classic wooden frame, we’ve created a detailed step-by-step set-up guide (available here). We also have a wonderful community of makers who are always willing to lend a helping hand.

For the bracketing system you’ll need a screwdriver or drill. For the wooden frame build, at minimum you’ll need a screwdriver, saw, pliers, and a C clamp. Having access to power tools like a drill and power saw definitely make the job easier, but aren’t required.

No, the router will need to be purchased separately. 

The Maslow team decided they no longer wished to produce the kits, so we have taken over production on their behalf.

We offer several kit options all of which are based on the Maslow. The Classic Kit is the original Maslow offering and is the bare bones option. Our Basic Bundle includes the original Maslow kit as well as the z-axis control motor. We also offer our own custom JumpStart kit which includes a pre-built slet to get you making faster.

Lastly, our M2 kit is inspired by the Maslow but includes all of our custom upgrades including an easy to use bracketing system to replace the frame, upgraded z-axis control, upgraded software and the ability for future expansion to laser cutting.

All software to run the machine is either included or can be downloaded separately for free.

3D Printer Questions

Very! Our M300x was made with both newbies and seasoned users in mind. The M300x can be set up and printing in under an hour and includes 3 intuitive user modes (Beginner, Educator, and Expert). It’s made for users that just want extra guidance, are using the machine for education, or need total control of the firmware.

The Maker300x is simple mounting of some screws and plugging in a few cables. It can be done in a half hour or less. You can find a step-by-step guide and additional set-up information on our 3DP Resources Page.

Our printer is totally open-source software. It can use Makerverse, Cura, Simplify 3D, or any slicer that can output generic G-code.

We have our own Maker Marketplace where makers from our community provide their very own project files. Other platforms include places like Thingiverse.

The M300x allows for a build volume of  300 x 300 x 400 mm (12 x 12 x 16 inches).

  • 30 Day Money Back Guarantee
  • Power cord
  • USB cord
  • USB Drive
  • Flexible magnetic build plate with Maker Made print surface
  • One year limited warranty
  • Online manual, video, and resources
  • Lifetime support by Maker Made
  • 200g roll of white PLA filament

It can come with the same power plugs as the M2, but the first 100 will be US 110V.

We want to set you up for success! Check our 3DP Resources page for our online manual, video, and other resources. Also checkout our weekly livestreams with Drew (our resident 3DP Guru) on Facebook and YouTube!

Yes, a one year warranty and a 30-day money back guarantee.

Our 3D Printers come with a small sample roll (200g of white PLA) to get you started printing unless otherwise noted in the product listing. 

You’ll need filament with a diameter of 1.75mm (0.069 inch).

Filament material compatibility: PLA, HTPLA, TPU, PETG and we are currently testing more!

We do not currently sell filament, but it can easily be sourced through many online shops and even on Amazon.com. You’ll want 1.75mm filament size.

You can use the free Makerverse software to convert any design file to .gcode to be read by the 3D Printer.

Connectivity options include USB cable, USB Drive and Wi-Fi.

Calibration is incredibly easy. We’ve got a step by step guide complete with the needed machine settings. 

Nozzle size: 400 microns (0.4 mm/0.015 inch). It can be upgraded to smaller or larger Mk8 diameters.

Layer resolution: 80-300 microns (0.08–0.3mm/0.002–0.012 inch). Accuracy is within 300ths of a mm, but testing is ongoing to improve that even more!

The interface is a 7″ Full-color LCD touchscreen.

The build surface is a microporous flexible magnetic surface on anodized aluminum bed. Designed for easy print adhesion and removal after completion, no need for glue, hairspray, or other additives.

No, the X and Y motions use a V-track belt system

No, it’s a Bowden Style, Dual-Gear Single Extruder.

Maximum nozzle temperature: 260°C (500°F).

Maximum bed temperature: 110°C (230°F) (*Note: the magnetic build surface will demagnetize above 75°C)

Printer Control Board: MKS Gen L v1.4

Yes, it uses trinamic stepper drivers.

Yes, it uses an integrated Raspberry Pi.